J. Gonzales is a retired Albuquerque Police Department Lieutenant with 22 years of frontline and command experience. He led the department’s Crisis Intervention Unit and trained officers nationwide in de-escalation and high stress response. John’s background includes gang suppression, detective work, and mentoring new officers in the field. Today, he oversees training, policy, and internal accountability. His work centers on empathy, professionalism, and client trust.